PRIVACY POLICY

1. Data Controller

This Privacy Policy describes how SHKUTOV CUSTOMS EOOD, UIC 200172614, with registered address at: Mirovyane 1289, Bulgaria, represented by Vladimir Shkutov, processes personal data through the Shkutov Customs website.

For questions regarding the processing of personal data, you can contact us at:

Email: [email protected]
Phone: +359898325386

2. What Personal Data We Process

Depending on how you use the website, we may process the following categories of personal data:

• first and last name;
• telephone number;
• email address;
• delivery address;
• information related to an order;
• payment-related information, to the extent necessary to process the payment and fulfil the order;
• information you provide when contacting us by email, telephone or through our social media channels;
• data provided when subscribing to our newsletter;
• technical information related to your use of the website, where such information is collected through cookies and similar technologies.

We do not require you to provide more personal data than is necessary for the relevant purpose.

3. Purposes of Processing

Your personal data may be used for:

• processing and fulfilling orders;
• arranging delivery of purchased products;
• processing and confirming payments;
• communicating with you regarding your orders or enquiries;
• providing information you have requested;
• sending newsletters when you have subscribed to them;
• fulfilling legal and accounting obligations;
• maintaining the security and proper functioning of the website;
• improving the functionality and user experience of the website, where applicable.

4. Legal Bases for Processing

Depending on the specific purpose, the processing of personal data may be based on:

• the necessity to perform a contract or to take steps at your request before entering into a contract;
• compliance with a legal obligation;
• your consent;
• the legitimate interests of the data controller, where applicable and where such interests do not override your rights and freedoms.

5. Recipients and Processors of Personal Data

In order to provide our services and fulfil orders, personal data may be provided to or accessed by processors and service providers we work with, including:

• myPOS – for processing payments through the payment system;
• Brevo – for managing and sending newsletters and marketing communications;
• courier companies and logistics service providers – for fulfilling deliveries;
• technical service providers maintaining the website and related systems;
• accounting or other professional advisers, where necessary;
• competent public authorities where required by law.

We only provide information that is necessary for the relevant purpose.

When a payment is made through myPOS, payment data may be processed by myPOS in its capacity as a payment service provider. Shkutov Customs does not store payment card details unless this is expressly necessary and lawful for a specific service.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the specific purpose for which it was collected, as well as for any periods required by applicable law.

Data related to purchases and accounting documents may be retained for the periods required by applicable legislation.

Where processing is based on consent, data will be processed until the consent is withdrawn, unless another legal basis for retaining the data applies.

7. Your Rights

Where applicable, you have the right to:

• receive information about the processing of your personal data;
• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request deletion of your data where the legal requirements are met;
• request restriction of processing;
• object to certain types of processing;
• receive your data in a structured, commonly used and machine-readable format, where applicable;
• withdraw your consent at any time where processing is based on consent.

To exercise your rights, you can contact us at [email protected].

8. Newsletter

If you voluntarily subscribe to our newsletter, we may use your email address to send you information about Shkutov Customs, products, news and other marketing communications.

We use Brevo to manage and send our newsletter.

Subscribing to the newsletter is voluntary. You can unsubscribe at any time using the unsubscribe option included in the messages you receive or by contacting us at [email protected].

9. Cookies

Shkutov Customs uses cookies and similar technologies for the proper functioning of the website and, where applicable, for analysing its use and other purposes.

Detailed information about the cookies used, cookie categories and how to manage your preferences can be found in our Cookie Policy.

10. Security

We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful loss, destruction, alteration, unauthorised access or other unlawful processing.

11. Complaints

If you believe that the processing of your personal data violates applicable data protection legislation, you have the right to lodge a complaint with the competent supervisory authority.

For Bulgaria, this is:

Commission for Personal Data Protection (CPDP)

12. Changes to this Privacy Policy

We may periodically update this Privacy Policy when necessary due to changes to the website, the way personal data is processed or applicable legislation.

The current version of the Privacy Policy will always be published on this website.

Last updated: October 2026